1. Return Window

Customers can request a return within 7 days of delivery.

• Items must be unused, unwashed, and in original packaging
• Proof of purchase (invoice/order ID) required

2. Eligible Returns

We accept returns for:

• Damaged items (on arrival)
• Defective products
• Incorrect items delivered

3. Non-Returnable Items

The following items are not eligible for return:

• Used products
• Items without original packaging
• Clearance / discounted sale items (optional—your choice)
• Fragile items (glassware, ceramics) unless damaged on delivery

4. Damage Reporting 

For breakables, include this strictly:

Any damage must be reported within 24 hours of delivery with photos/videos.

This protects you from misuse.

5. Refund Policy

• Approved returns will be refunded within 5–7 working days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable

6. Replacement Option

Customers may choose replacement instead of refund, subject to stock availability

7. Return Process

Simple steps:

1. Email or WhatsApp customer support with:
   • Order number
   • Reason for return
   • Photos (if damaged)
2. Approval within 1–2 working days
3. Reverse pickup arranged OR customer ships item

8. Return Shipping

• Free return shipping for damaged/incorrect items

Thank you for choosing to shop with a 6th generation business Enhancing Your Serving And Cooking Pleasure since 1889!